FREQUENTLY ASKED QUESTIONS
How Can I Rent a Car from Es Rent A Car?
You can easily rent a car from Es Rent A Car through our website. Simply enter your pickup location along with your desired pickup and drop-off dates to compare offers from various rental companies. Once you find the vehicle that suits your needs, you can make a secure reservation in just a few clicks. Additionally, you can contact us via our WhatsApp line at +90 532 483 65 35 to call or message us and conveniently book the vehicle of your choice.
Why Should I Add an Additional Driver?
In order for someone other than the main renter to drive the vehicle, the additional driver’s license information must be added to the rental agreement for an extra fee. The additional driver is also required to visit our office in person to sign the agreement. If an accident occurs and the driver is not listed in the rental agreement, all insurance coverages become void. In such cases, both the main renter and the unauthorized driver(s) will be held fully and jointly responsible for any damages or liabilities.For pricing and further details, please contact our Reservation Center. (Additional driver rental conditions are subject to the same age and driver’s license requirements as the main renter.)
What Type of Insurance Coverage Do Your Vehicles Have?
Our vehicles come with limited damage and theft coverage. If you would like to increase your protection, you can purchase additional insurance packages for extended coverage.
What should I do in case of an accident?
Do not move the vehicle. Notify the nearest police or gendarmerie station (a police report must be obtained), and then call ES Rent A Car Contact Center at +90 242 321 6078.or +90 532 483 6535
Can I get information about your car rental pricing policy?
Our pricing policy is dynamic and varies depending on real-time demand and traffic conditions in the requested area.
Do you charge an extra fee for winter tires when renting a vehicle?
Yes, our rental vehicles fall under the passenger car category, where winter tires are not mandatory. However, prioritizing your safety, we offer winter tires as an additional optional service for an extra fee.
How can I pay the traffic fine in case of a violation?
If the traffic fine is issued to your Turkish ID number, the user of the vehicle is responsible for the payment. For fines issued to the vehicle’s license plate, once the fine is notified to us, it is paid at a discounted rate and charged to the customer’s credit card. At the same time, a service fee related to the traffic fine is also collected.
How can I access the traffic fine documents?
As soon as the traffic fine documents are uploaded to the system, they are sent to the mobile phone number you provided during your rental. You can also request your traffic fine documents via our WhatsApp number: +90 532 483 65 35. Additionally, you can submit a request by filling out our contact form.